User Assistance

iTeknique provides helpdesk services for client users. Support tickets can be originated by phone, web portal, or email. Overwhelmingly users prefer phone. iTeknique’s practice is to answer every call with a live person. Support calls only go into voicemail after business hours. There is a one-hour callback extension for emergencies. Over 90% of tickets are worked via remote access and closed out within 2 hours.

IT Infrastructure Maintenance and Repair

As part of its support program, iTeknique monitors IT infrastructure. We update servers and networking devices, monitor for health, and remediate issues. Infrastructure can be hardware based, virtualized, hosted, or some combination of these. It is understood that a company’s infrastructure must be available. Downtime affects everyone within the organization and must be kept to a minimum.

Managed Services

For customers that want dependable monthly support costs, iTeknique offers customized managed services. Some of the service options include, user helpdesk, infrastructure maintenance, managed security (see above), auto-update services, manual updates, etc. iTeknique offers special pricing when managed services are bundled with private cloud hosting.